Understanding the customers' relationship with distribution pressure

Abstract

This report examines the understanding and expectations that customers have about water pressure and investigates those factors that influence the expectations. In particular it explores how customers are affected when water pressure is lower. It also reviews communication practices between water companies and customers around the issues of pressure, both in terms of short-term responses to problems that arise, and through longer-term planning and consultation initiatives, identifying aspects of good practice and clarifying the linkages between pressure management strategies and customer engagement strategies.

Publishing

Supporting Material