Setting performance commitments and incentives to deliver best value for money

Abstract

Performance commitments (PCs) and outcome delivery incentives (ODIs) will remain at PR19, but there is a question around how the framework should be developed in future.
 
This project identified lessons learned from PR14, options for the future framework, and potential implementation issues. In terms of the future framework, it focused on four key aspects: the use of comparative information; the timeframe over which PCs are set; how ODIs are set; and how customer engagement should be carried out.
 
These topics are expected to be part of Ofwat’s consultations in late 2016 and mid-2017, meaning that the report will be of interest to those involved in that consultation.

The Full Report can be ordered in printed format as normal, or downloaded by section free of charge below:

• Overview
• Executive Summary
• Main Body
• Appendices

Publishing

Supporting Material