Review of Serviceability Indicators
ISBN: 1 84057 416 X
This project reviewed the use of various customer service, environmental performance, public health compliance and asset performance measures, collectively referred to as serviceability indicators. The report brings clarity to the serviceability assessment process, whereby Ofwat assess companies’ capital maintenance requirements at Periodic Review and monitor and influence the delivery of capital programmes, between reviews. A clear definition of 'stable' serviceability is provided, and recommendations are made for the rationalisation the existing 'basket' of indicators used by Ofwat. The need for companies to be proactive in developing their own company specific indicators, to complement those required by the regulator, is highlighted.
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