Billing and Operational Services - Preferred Customer Communication Channels
ISBN: 1 84057 578 6
Thie project examined the way that water companies communicate with their customers regarding water and sewerage services and charges, and included a review of alternative channels made possible by new technology. It aimed to provide the industry with up to date information to enable sound strategic choices on appropriate methods of communicating with customers to be made, with the scope encompassing both operational and bill-related interactions.
The report sets out the conclusions and recommendations based on the study findings from the various research elements. Both qualitative and quantitative methodologies were utilised including: desk research; 17 telephone depth interviews, and; quantitative telephone surveys of 1000 consumers and 200 businesses.
The findings represent a snapshot of customer attitudes at this moment in time with the understanding that they will not necessarily hold the same views in five to ten years time when further technological advances will have been made.
Customers who bought this report also bought...
Household water debt has risen by over 50% in the last five years adding around £12 to the annual bills of paying customers. This is partly due to a hard core of debtors who continue to evade payment, despite best effor... More...Price: £250 Add to basket
Energy Efficiency in the Water Industry: A Compendium of Best Practices and Case Studies - Global Report10/CL/11/3 - ISBN: 1 84057 571 9
Energy consumption by the water sector has increased considerably as a consequence of the implementation of new technologies to meet tightening potable water and effluent quality standards. The price of energy around the... More...Price: £100 Add to basket