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Resilience – performance measures, costs and stakeholder communication

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Price: £30  

This report is a further step in the evolution of work undertaken by the water industry related to the concept of resilience. The work focusses on the service provided by the water supply and wastewater sectors and how aspects of resilience of that service could feed into Periodic Review 2019. The work also draws on the parallel work of the Water and Wastewater Resilience Action Group (WWRAG).

The report desribes different ways of looking at resilience and how resilience can be expressed in terms of Outcomes and so contributes to Ofwat's consideration of possible resilience metrics that could be used to set Performance Commitments and Outcome Delivery Incentives.

The report gives a structured and practical approach to the development of resilience metrics appropriate to a range of business purposes and technical types, with specific reference to stakeholder communication. Candidate metrics for each of the two water sector services are listed.

 

 

UKWIR Reference:- 17/RG/06/4Published Date:- 04/07/2017
Retail Price (£):- 30ISBN:- 1 84057 833 5